PC Computer Helper::FAQ Page

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Virus/Spyware Removal--Tutoring/Training--
Web Design/Redesign--Web Maintenance--Contract/Freelance Work

Here are some basic questions with their answers. If you have any questions not listed here, please email me.

What software do you have/use?

I have recently gotten Dreamweaver CS 5.5. In addition I have Photoshop CS 5.1.

What does it cost to create a site for me?

View my Web Design/Redesign Page. As I create the site, I will have it on a temporary server for you to monitor and provide feedback as I go along with the site. I will transfer the entire site to your host upon completion.

With the monthly maintenance what is expected of me?

An e-mail with information, attachment(s), that would help me upgrade your site. Items by Postal Mail are acceptable too.

What do I need to know concerning monthly payments for maintaining of your site?

The bill will be sent to you once I receive an update request from you by email or postal mail. Payment must be received in time agreed upon.

How long before a web site is complete?

A one to two week time frame is normally required to complete a web site. Much depends how much will be on the website and it also depends on the time it takes me to get items from you to put on your website.

How will I know that my page(s) are on the Internet?

Upon receiving half your payment and starting on your site, I will upload your website and notify you via mail/e-mail what your temporary web address is with periodic update information. I will transfer the entire site to your host upon completion.

Can I request a custom made website?

Yes. You can indicate your preferences via email, order form, or regular postal mail. Note: Components provided by you will then ONLY be used on your website! You assume full responsibility for any copyrighted or non-copyrighted material that you provide me. Pictures, videos, pamphlets, or any other form of media MUST be specifically identified as to who owns the copyright. I will embed the copyright holder information into the media provided me.

What other services do you provide?

These services can be done along with a creation of your website or independently:


	I offer maintenance-only services for individuals to only maintain an already developed website that you have. Email me if you are looking for someone to maintain your site(s). My pricing is on my Web Site Maintenance Page.
	Tutoring-I tutor in HTML, ASP (Active Server Pages), VBScript,Javascript, Basic Computer Concepts, Windows 3.1/95/98/2000/XP, FTP (File Transfer Protocol), Photoshop, Macromedia Dreamweaver, Netscape, Internet Explorer, and Instant Messaging (AOL or Netscape). My pricing is $10/hour for any topic(s).
	Contract Work-I work via telecommuting with companies needing extra help on creating and/or maintaining websites. I'm available to help for a fee based on projects given and completed by me. Email me with information if interested.
	Research-I do many forms of research for clients needing specific info for their companies or themselves. Will be specializing in job searches for people needing jobs.

Can I get a discount?

If you are a client of mine and you refer someone to me or my site you will get a $15.00 discount on your next order. You get the discount when the person referred puts that information, (email and ID), on their preference form or mentions you by name AND becomes a client of mine.

What is your business mailing address?

PC Computer Helper
Attn: Elina M. Lampart
PO BOX 143
Grand River, Ohio 44045-0143
USA

Don't you have a phone number?

I'm hearing-impaired, so hearing over the phone is difficult for me. Email and/or chat is a preferred method of communication for me. I use Yahoo Messenger, Skype and Windows Live Messenger (pccomputerhelper is my call name on all 3).

Are you trustworthy?

I know I am trustworthy and reliable since my job and reputation is on the line if I'm not. My main goal is to have all my clients happy with my work/services.

What methods of payment do you accept?

I accept Postal/Bank/Cashier Check/Money Orders or personal/business checks (5 days required for clearance).

Web Design/Maintenance

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