PC Computer Helper::FAQ Page

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Here are some basic questions with their answers. If you have any questions not listed here, please email me.

What software do you have/use?

I have recently gotten Dreamweaver 8 and also have Dreamweaver MX Studio (Dreamweaver MX, Flash, FireWorks and Freehand). In addition I have Photoshop 7 as well as Front Page 2003.

What does it cost to create a site for me?

View my Web Design/Redesign Page. Upon agreeing to do the project, I must receive 1/3 the payment before working on the site and the final 2/3 when I complete your website. As I create the site, I will have it on a temporary server for you to monitor and provide feedback as I go along with the site. I will transfer the entire site to your host upon completion.

You can also upgrade your site from small to medium to large as well. As I create pages and you fall into the next category, I will charge you for the difference between the two sites. For example, if you start off with a small basic site of 12 pages for $125 and I create the 13th page I will bill you for $75.00 so your site falls under the medium site level which is $200.00.

With the monthly maintenance what is expected of me?

An e-mail with information, attachment(s), that would help me upgrade your site. Items by Postal Mail are acceptable too.

What do I need to know concerning monthly payments for maintaining of your site?

The bill will be sent to you once I receive an update request from you by email or postal mail. Payment must be received in time agreed upon.

How long before a web site is complete?

A one to two week time frame is normally required to complete a web site. Much depends how much will be on the website and it also depends on the time it takes me to get items from you to put on your website.

How will I know that my page(s) are on the Internet?

Upon receiving half your payment and starting on your site, I will upload your website and notify you via mail/e-mail what your temporary web address is with periodic update information. I will transfer the entire site to your host upon completion.

Can I request a custom made website?

Yes. You can indicate your preferences via email, order form, or regular postal mail. Note: Components provided by you will then ONLY be used on your website! You assume full responsibility for any copyrighted or non-copyrighted material that you provide me. Pictures, videos, pamphlets, or any other form of media MUST be specifically identified as to who owns the copyright. I will embed the copyright holder information into the media provided me.

What other services do you provide?

These services can be done along with a creation of your website or independently:


	I offer maintenance-only services for individuals to only maintain an already developed website that you have. Email me if you are looking for someone to maintain your site(s). My pricing is on my Web Site Maintenance Page.
	Tutoring-I tutor in HTML, ASP (Active Server Pages), VBScript,Javascript, Basic Computer Concepts, Windows 3.1/95/98/2000/XP, FTP (File Transfer Protocol), Photoshop, Macromedia Dreamweaver, Netscape, Internet Explorer, and Instant Messaging (AOL or Netscape). My pricing is $10/hour for any topic(s).
	Contract Work-I work via telecommuting with companies needing extra help on creating and/or maintaining websites. I'm available to help for a fee based on projects given and completed by me. Email me with information if interested.
	Virus/Spyware Removal- I remove viruses and spyware. See my Virus/Spyware Removal Page for more info.

Can I get a discount?

If you are a client of mine and you refer someone to me or my site you will get a $15.00 discount on your next order. You get the discount when the person referred puts that information, (email and ID), on their preference form or mentions you by name AND becomes a client of mine.

What is your business mailing address?

PC Computer Helper
Attn: Elina M. Lampart
PO BOX 143
Grand River, Ohio 44045-0143
USA

Don't you have a phone number?

I'm hearing-impaired, so hearing over the phone is difficult for me. Email and/or chat is a preferred method of communication for me.

Are you trustworthy?

I know I am trustworthy and reliable since my job and reputation is on the line if I'm not. My main goal is to have all my clients happy with my work/services. You can also check my testimonials from clients I have worked with.

What methods of payment do you accept?

I accept Postal/Bank Money Orders, personal/business checks (10 days required for clearance), and cash for amounts $50 or less.

Web Design/Maintenance

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